Terms and Conditions of Sale
*Up to 30% OFF Furniture: Offer valid June 8–June 17, 2021. Offer excludes Clearance and essentials™. Selection of style, colour, and sizes may vary. Not valid with other offers, past purchases, or promotions. Dufresne Furniture & Appliances reserves the right to modify or terminate the offer without prior notice.
*Up to $400 OFF Tempur-Pedic: Offer valid June 8–June 17, 2021. Offer excludes Clearance and essentials™. Selection of style, colour, and sizes may vary. Not valid with other offers, past purchases, or promotions. Dufresne Furniture & Appliances reserves the right to modify or terminate the offer without prior notice.
*Save an additional $300 with purchase of 3 or more qualifying items: Offer valid June 8–June 17, 2021. Save $100 when you buy 2 qualifying Maytag appliances or save $300 when you buy 3 or more qualifying Maytag appliances. Offer excludes Clearance and essentials™. Selection of style, colour, and sizes may vary. Not valid with other offers, past purchases, or promotions. Dufresne Furniture & Appliances reserves the right to modify or terminate the offer without prior notice. Brands cannot be mixed. No duplication of model.
†Take 36 Months to Pay: On approved credit. A $149.99 administration fee, a deposit equal to the amount of taxes, and delivery fee will be added to the 36 month equal monthly payment plan. A $21 annual membership fee may be charged to your account subject to certain conditions. Financing is provided by Fairstone Financial Inc. and is subject to all the terms and conditions in your cardholder agreement and the credit promotional plan disclosure statement (collectively the “Account Agreement”). The purchase price is divided by the number of months in the credit promotional period to determine equal monthly payments to be made during the credit promotional period. Finance charges will not accrue on the purchase during the credit promotional period of 36 months if the required minimum payment is made each billing cycle during the credit promotional period when due. The terms of the credit promotional plan will terminate if you default under your Account Agreement. On termination or expiry of the credit promotional plan (or for purchases that are not part of the credit promotional plan), the standard APR of 29.99% and the terms of the Regular Credit Plan will apply to all outstanding balances owing. This offer is valid from June 8, 2021–June 17, 2021 and is not valid with other offers, past purchases, or promotions. Certain terms and conditions apply. See store and Account Agreement for further information.
PAYMENT TERMS
Full payment is required at time of purchase. For instore purchases, we accept most forms of payment, including cash, cheque or major credit card. If you’d like to finance your purchase on our Dufresne Card, please pay your delivery fees, administration fees and taxes within 90 days of purchase. Financing terms will depend on the type of plan you have chosen. You can find complete details on your Consumer Financing Company’s Terms and Conditions.
OUR PRICE GUARANTEE
We are pleased to offer you an excellent price guarantee. If within 30 days of purchase, you find an identical product at a lower price, advertised under the same terms and conditions, in the same Canadian city, Dufresne Furniture and Appliances will refund the difference (excludes clearance, Boxing Day and time specials) by the same method of payment as originally used for initial purchase.
ESSENTIALS
Get the look for less! Our Essentials are sold at guaranteed everyday low prices. Items marked Essentials are excluded from sale or promotional pricing.
CANCELLATIONS, RE-SELECTIONS OR RETURNS (EXCLUDING CUSTOM ORDERS)
You are free to cancel your order (prior to delivery or pick-up) without penalty within 30 days of the purchase date. After 30 days, you may still cancel but a 10% restocking fee will apply. We want you to be happy with your purchase. If you change your mind on your furniture purchase and want to select a different product, you may do so without penalty within 48 hours of receiving your product. You can not exchange appliances. You can pay an additional delivery fee or pick up the replacement yourself – your choice. We will be happy to transfer your Product Protection Plan and financing to the new order. In the unlikely event you cannot find a suitable replacement, you may return the furniture product within 48 hours of purchase for a refund minus a 10% restocking fee. Product Protection Plan, Delivery Fees, and Financing Administration Fees are non-refundable. We are unable to offer reselections or returns on appliances, mattresses/box springs, mattress pads or cleaning products. Carekits must be returned unopened to receive store credit.
GETTING YOUR PRODUCT
You may pick up your product from our local warehouse (may be different from store location) or, can choose the convenience of purchasing our professional delivery services (if available in your area).
DELIVERY SERVICE
We provide you with more than just delivery to your home. We will open, assemble, and inspect the product for you. Our delivery teams are careful to protect your product and home during delivery, but we do ask you to read the delivery information section on the inside of your sales folder. If our planned delivery date is not convenient, please contact us to reschedule, allowing at least 48 hours notice. If you need to reschedule within less than 48 hours notice, or if you are not at home when our delivery team arrives, an additional delivery fee will be payable before we reschedule. Of course, you can choose to pick up your product from our warehouse location in your area. The day before delivery, we will call you with a 3-hour time frame during which you can expect our team. The recipient present at time of delivery must be of legal age.
When you order several items, some may be available sooner than others. You can call to arrange pick up or delivery of partial orders, but additional delivery fees will apply.
Our delivery service includes removal of old products you are replacing. For instance, if you purchase a new refrigerator, we will remove the old fridge; if you buy a new sofa, we will remove the old sofa. Our teams move old items out of your home or move the item you are replacing from one room to another. Where appropriate, the item being removed will be left at your curb for removal on the next business day.
GIFT CARDS
Gift Cards are valid toward purchase of merchandise at any Dufresne retail store in Canada. Gift Cards are redeemable in-store only. Gift Cards are not redeemable for cash, and will not be replaced if lost or stolen, in whole or in part. Gift Cards have no implied warranties. Gift Cards cannot be applied to previous purchases. Purchases made using Gift Certificates shall be subject to any additional terms, conditions, limitations or restrictions otherwise applicable to the purchase of such merchandise. Gift Cards cannot be used to make a payment on a credit account. Gift Cards may not be returned or cancelled once issued.
Cancellations, reselections, or returns of merchandise purchased using a Gift Cards will follow Dufresne’s Terms and Conditions applicable to purchases (which are available at any Dufresne in-store location). Returns of purchases made using a Gift Cards will receive a store credit.
Gift Card holders can obtain information about their Gift Cards, including remaining balance, by contacting our Guest Care team at service@dufresne.ca or 1-800-737-3233.
FREE SHIPPING
If you have chosen the Free Shipping option, your purchase will be dropped off immediately inside an accessible entryway to your home, in the manufacturer’s packaging. In case of condo/apartments, your items will be placed in the lobby or designated loading area. Free shipping is not available for evening or weekend appointments or include any service other than drop off. Please contact us if you would like to upgrade to the White Glove Delivery Service. In the event you miss your Free Shipping appointment, you will be charged a $79 fee to reschedule, or pick-up at our Distribution Centre.
ORDER ARRIVAL
When your order arrives, please inspect the product carefully. We will be glad to resolve any issues as soon as possible. You have up to 48 hours after delivery to let us know of any concerns. Simply call us at the applicable number on the sales folder.
When picking up product from our store or warehouse locations, our teams will be happy to help you load the product into your vehicle. You are responsible for securing it for safe delivery to your home. If choosing pick-up, please remember you will be responsible for assembly of all product, In the event you find any defect or damage, you need to report the problem within 48 hours, and return the damaged item to the original pick-up location for resolution.
HOLDING YOUR PRODUCT
We will order the product for you to arrive in time for your requested date. In the event that you need to move your delivery or pick-up date simply contact us and although not guaranteed, we will do our best to accommodate your request. Product will be held for a period of 14 days past your original date. After 14 days your product maybe released and re-ordered (excluding custom order).
POST SALES SERVICE
We stand behind the products we sell and provide in-home and in-shop Product Protection Plan service options for our customers. If you encounter difficulties during the Manufacturer's Warranty or Product Protection Plan coverage periods, please call us immediately at the applicable number on the sales folder. Our service teams will inspect and repair the product. If for some reason we are unable to make a repair, an exchange, or re-selection may be requested from the manufacturer or warranty provider, at their discretion.
100 NIGHT COMFORT GUARANTEE
When you purchase our 100 Night Comfort Guarantee you can exchange your mattress (boxspring excluded) within 100 nights from date of delivery. You must sleep on the mattress for 30 nights before an exchange will be authorized. Complete details are included in your guarantee certificate.
PEACE OF MIND PROMISE
When you purchase an eligible Product Protection Plan and do not use it, the value of the warranty can be used for future purchase of regular priced furniture or bedding valued over $1,000. Details are included in our Peace of Mind Promise Certificate.
CLEARANCE
All clearance product is sold as is and without a manufacturer’s warranty (excluding appliances that come with a 1 year manufacturer’s warranty). We do not allow returns, re-selections, or exchanges of clearance product, and it is not eligible for the 100 Night Comfort Guarantee or 30 Day Price Guarantee.
ACCESSORIES
You have the option to exchange accessories within 48 hours of purchase (no refunds). Product must be returned in original packaging with original sales receipt and price tags. Our accessories constantly change, so if you do not find something upon return, a credit will be placed on your account for future purchase.
PRIVACY
We are committed to respecting your privacy as outlined in our Privacy Policy (found in-store and at http://www.dufresne.ca/pages/privacy-policy). We are committed to keeping you informed about future sales and promotions, specifically customized to your prior purchases with us. If you do not wish to receive communication, please contact our Privacy Officer (at privacy@dufresne.ca, or in writing to Dufresne Furniture & Appliances Inc., 116 Nature Park Way, Winnipeg MB, R3P OXB) to be removed from our marketing lists. Please note: if you are removed from our lists, we can not offer you the opportunity to participate in customer appreciation sales and promotional offers.
Promo Offers
Promotional offers shown in our website may have conditions noted by an asterisk (*) within the offer. For more information about the conditions which are included, contact us at service@dufresne.ca
THANK YOU
Once again, thank you for choosing Dufresne Furniture & Appliances Inc.