Terms and Conditions of Sale

On The House

Starts: 12/02/2025        Ends: 12/18/2025

††Win Your Purchase (value up to $5000). Offer valid December 2 – 18, 2025. Contest is open to legal residents of Canada that are of the age of majority and the primary account holder of a Fairstone-issued Credit Card with Dufresne. Enter by making a purchase using your Fairstone-issued Credit Card at a Dufresne location or by the ‘no purchase’ method. A winner will be selected on December 22, 2025, and the prize will be fulfilled by January 31, 2026. Correct answer to mathematical skill-testing question required. Contest rules and details can be found at Fairstone.ca/dufresne-rules.

*Up to 15% off select items: Prices as advertised/marked on items with prices ending in 0.00 from December 2 – 18, 2025. Selection of style, colour, and sizes may vary. Not valid with other offers, past purchases, or promotions. Dufresne Furniture & Appliances reserves the right to modify or terminate the offer without prior notice. 

*Buy More, Save More - Up to 15% OFF Furniture & Mattresses: Offer valid December 2 – 18, 2025. Save 10% when you buy 2 qualifying Furniture and Mattresses items; Save 15% when you buy 3 or more qualifying items. Excludes items with prices ending in 0.66 and 0.77. Selection of style, colour, and sizes may vary. Prices may vary in-store and online. Not valid with other offers, past purchases, or promotions. Dufresne Furniture & Appliances reserves the right to modify or terminate the offer without prior notice.

*Up to $300 OFF Kitchen Appliances when you buy 3 or more of the same brand. Offer valid December 3, 2025 – January 6, 2026. Buy 2 and save $150; buy 3 or more and save $300. Offer applicable to kitchen appliances from Maytag, Whirlpool, and Samsung. Brands may not be combined. No duplication of model. Offer excludes items with prices ending in 0.66, 0.77, and 0.88. Selection of style, colour, and sizes may vary. Does not apply to previous orders. Prices may vary in-store and online. Dufresne Furniture & Appliances reserves the right to modify or terminate the offer without prior notice.

 

*Up to $400 OFF LG Kitchen Appliances when you buy 3 or more of the same brand. Offer valid December 3, 2025 – January 6, 2026. Buy 2 and save $200; buy 3 or more and save $400. Offer applicable to kitchen appliances from LG. Brands may not be combined. No duplication of model. Offer excludes items with prices ending in 0.66, 0.77, and 0.88. Selection of style, colour, and sizes may vary. Does not apply to previous orders. Prices may vary in-store and online. Dufresne Furniture & Appliances reserves the right to modify or terminate the offer without prior notice.

 

*Up to $500 OFF KitchenAid Appliances when you buy 5 or more of the same brand. Minimum purchase required. Offer valid December 3, 2025 – January 6, 2026. Buy 2 and save $200; buy 3 and save $300; buy 4 and save $400; buy 5 or more and save $500. Offer applicable to kitchen appliances from KitchenAid. Brands may not be combined. No duplication of model. Offer excludes items with prices ending in 0.66, 0.77, and 0.88. Selection of style, colour, and sizes may vary. Does not apply to previous orders. Prices may vary in-store and online. Dufresne Furniture & Appliances reserves the right to modify or terminate the offer without prior notice.

 

 

*FREE Local Delivery (value $99.99) on Kitchen Appliances when you buy 2 qualifying items. Offer valid December 3 – 18, 2025. Offer applicable to Whirlpool, Maytag, KitchenAid, LG, and Samsung. Offer excludes items with prices ending in 0.77 and 0.88. Selection of style, colour, and sizes may vary. Prices may vary in-store and online. Not valid with other offers, past purchases, or promotions. Dufresne Furniture & Appliances reserves the right to modify or terminate the offer without prior notice. 

 

 

*$150 OFF Laundry Pairs. Offer valid December 3 – 18, 2025. Offer applicable to Maytag, Whirlpool and Samsung. Brands may not be combined. No duplication of model. Offer excludes items with prices ending in 0.66, 0.77, and 0.88. Selection of style, colour, and sizes may vary. Does not apply to previous orders. Prices may vary in-store and online. Dufresne Furniture & Appliances reserves the right to modify or terminate the offer without prior notice.

 

 

*$200 OFF Laundry Pairs. Offer valid December 3 – 18, 2025. Offer applicable to LG. Brands may not be combined. No duplication of model. Offer excludes items with prices ending in 0.66, 0.77, and 0.88. Selection of style, colour, and sizes may vary. Does not apply to previous orders. Prices may vary in-store and online. Dufresne Furniture & Appliances reserves the right to modify or terminate the offer without prior notice.

 

 

*$500 OFF Laundry Pairs. Offer valid December 3 – 10, 2025. Offer applicable to Bosch. Brands may not be combined. No duplication of model. Offer excludes items with prices ending in 0.66, 0.77, and 0.88. Selection of style, colour, and sizes may vary. Does not apply to previous orders. Prices may vary in-store and online. Dufresne Furniture & Appliances reserves the right to modify or terminate the offer without prior notice.

 

 

‡Do Not Pay Until 2027 (No Payments for 13 Months-No Pay/Same as Cash). Offer valid December 2 – 18, 2025. On approved credit. Depending on your credit profile, you may not qualify for all payment plans. $499.99 minimum purchase required. A deposit equal to the amount of taxes, and delivery fees are due at the time of purchase. A $35 annual fee, as set out in your Account Agreement, may be charged to your account subject to certain conditions. Financing is provided by Fairstone Financial Inc. and is subject to all the terms and conditions in your Retail Credit Agreement, Disclosure Statement and the promotional plan disclosure statement (collectively the “Account Agreement”). Interest will accrue on the purchase amount and annual fees from the beginning of the promotional period, but no minimum payments are required. However, if you pay the balance in full by the promotional period expiration date, all accrued interest will be waived and not charged on the purchase amount and annual fees. If you do not pay the balance in full when the promotional period expires, all accrued interest will be charged at the annual interest rate of 31.99% as shown in your Account Agreement.

 

Sales Terms and Conditions

Payment Terms
Full payment is required at time of purchase. We accept most forms of payment,
including cash, cheque or major credit card. If you would like to finance your purchase on
our Dufresne Card, the financing terms will depend on the type of plan you have chosen. You can find complete details on your Consumer Financing Company's Terms and Conditions.

Cancellations, Returns and Exchanges (excluding Custom Order)
You are free to cancel your order (prior to delivery or pick-up) without penalty within 30
days of the purchase date. After 30 days, you may still cancel but a 10% cancellation fee will apply. We want you to be happy with your purchase. If you change your mind on your
furniture purchase and want to select a different product, you may do so without penalty
within 48 hours of receiving your product. You can pay an additional delivery fee or pick up the replacement yourself - your choice. We will be happy to transfer your Product

Protection
Plan and financing to the new order. You cannot exchange appliances or electronics. In the
unlikely event you cannot find a suitable replacement, you may return the furniture product within 48 hours of delivery for a refund minus a 10% restocking fee. Product Protection Plan,

Delivery Fees, and Financing Administration Fees are non-refundable. We are unable to offer reselections or returns on appliances, mattresses/box springs, mattress pads, pillows or clearance products. Carekits must be returned unopened to receive store credit.

Custom Orders
All Custom Order products are subject to a 25% non-refundable deposit.
Getting your Product: We are happy to offer you the following options:

1. Pick-Up
You may choose to pick up your product at the store or local distribution center. When
picking up product our teams will be happy to help you load the product into your vehicle.
You will be responsible for securing it for safe delivery to your home. When choosing pickup,
please remember that you will be responsible for assembly of all product. If you find any
defect or damage, you’ll need to report the problem within 48 hours and return the damaged
item with the packaging to the original pick-up location for resolution.

2. White Glove Delivery
Our White Glove Delivery Service provide professional assembly and inspection of your
product. Our Delivery Teams will carefully deliver your order into your home, to your
desired location, while protecting your home. RTA (Ready To Assemble) items are not part
of the set up service. For more information, please review the Delivery Information Section of the Delivery Folder.

3. Room of Choice Delivery
Your furniture will be placed in the manufacturer’s packaging in the room of your choice.
Product will not be unboxed or set up. Mattresses will be unboxed and set up in the room ofyour choice. For more information, please review the Delivery Information Section of the
Delivery Folder.

Removal or Repositioning
Removal or repositioning of your old product is available with our White Glove and Room of Choice delivery options. If you require, we can remove the old product from your home at time of delivery on a one for one basis of like product. For example , if you purchasenew
sofa then we would be happy to remove or reposition the old one. This must be indicated on the order.

4. Drop Ship Prime / Local Shipping
For free-standing homes your items will be placed to your driveway, front-door, porch, or
garage. For apartments/condos, your items will be placed in the lobby or designated loading area, not your unit. Product will be left in their original packaging. Out of town shipping rates apply for locations outside the local delivery area. Free Ship to your doorstep in manufacturer packaging, is available in most areas, Tuesday to Friday daytime only for orders under $1,000.

For order updates please call 1-800-737-3233, text Update to 274539 or visit
www.dufresne.ca and click Chat with us and Track My Order.

Our Price Guarantee
We are pleased to offer you an excellent price guarantee. If within 30 days of
purchase, you find an identical product at a lower price, advertised under the same terms
and conditions, in the same Canadian city, Dufresne Furniture and Appliances will refund
the difference (excludes clearance, Boxing Day and timed specials) by the same method of
payment as originally used for initial purchase.

Important Delivery/Shipping Information
Delivery will be done up to a maximum of 3 flights of stairs. When your order arrives,
please inspect the product carefully. You have up to 48 hours after delivery to let us know
of any concerns. Simply call us at 1-800-737-3233. When you order several items, some
may be available sooner than others. You can certainly call us to pick up or arrange delivery of split orders, but additional delivery fees will apply.

If you need to change your original delivery date, please contact us to re-schedule, allowing at least 48 hours’ notice. If you need to reschedule with less than 48 hours’ notice or you’re not at home when our delivery team arrives, an additional delivery fee ($79 for Free Ship orders) will be payable before we can re-schedule or you may pick up your product from the store or local distribution center. The day before delivery, we will provide a 3-hour time frame via phone, text, or email. The recipient present at time of delivery must be of legal age.

Holding your Product
We will order the product for you to arrive in time for your requested date. If you need to
move your delivery or pick-up dates simply contact us and although not guaranteed, we will do our best to accommodate your request. Product will be held for a period of 14 days past your original date. After 14 days your product may be released and re-ordered (excluding custom order).

Post Sales Service
We stand behind the products we sell and provide in-home and in-shop Product
Protection Plan service for our customers. If you encounter difficulties during the
Manufacturer’s Warranty or Product Protection Plan coverage periods, please
call us immediately at the applicable number on the sales folder. Our service
teams will inspect and repair the product. If for some reason we are unable to
make a repair, an exchange, or re-selection may be requested from the
manufacturer or warranty provider, at their discretion.

100 Night Comfort Guarantee
When you purchase our 100 Night Comfort Guarantee you can exchange your mattress
(box spring excluded) within 100 nights from date of delivery. You are required to sleep on
the mattress for a minimum of 30 nights. Complete details are included in your guarantee
certificate.

Peace of Mind Promise
When you purchase an eligible Product Protection, and do not use it, the value of the
warranty can be used for a future purchase of regular priced furniture or bedding valued at
more than $1,000. Details are included in our Peace of Mind Promise Certificate.

Clearance
All clearance product is sold “as is” and without a manufacturer’s warranty (excluding
appliances that will come with a 1-year manufacturer’s warranty). Product must be picked
up or delivered within 7 days. No returns, re-selections or exchanges of clearance product
are possible, and they are not eligible for the 90 Night Comfort Guarantee or 30-Day Price
Guarantee.

Accessories
You have the option to exchange accessories within 48 hours of purchase (no
refunds). Product must be returned in original packaging with original sales
receipt and price tags. Our accessories constantly change, so if you do not find
something upon return, a credit will be placed on your account for future
purchase. 

Privacy
We are committed to respecting your privacy as outlined in Dufresne Group Privacy Policy
(found at our stores or online at https://dufresne.ca/pages/privacy-policy). The
Privacy Policy forms part of these terms and conditions.