Terms and Conditions of Sale

 

*FREE Local Delivery with any Furniture or Mattress Purchase $595 or More: Offer valid April 19, 2024. Receive the value of Local White Glove Delivery on any furniture or mattress purchase of $595 or more and the delivery fee amount ($169.99) will be deducted from your purchase. Out of Town guests can use the value of Local White Glove Delivery towards the Out of Town White Glove charge to pay the difference in price and receive White Glove service. Offer excludes Clearance, Accessories, Accent Furniture, Electronics, and items with prices ending in 66, 77, and 88 cents. Selection of style, colour, and sizes may vary. Not valid with other offers, past purchases, or promotions. Dufresne Furniture & Appliances reserves the right to modify or terminate the offer without prior notice.

 

*Up To An Additional 10% OFF Clearance: Offer valid April 19, 2024. Receive an additional 10% off your purchase on qualifying clearance items. Offer excludes items with prices ending in 66 and 88 cents. Selection of style, colour, and sizes may vary. Not valid with other offers, past purchases, or promotions. Dufresne Furniture & Appliances reserves the right to modify or terminate the offer without prior notice.

 

*$400 OFF Tempur-Pedic 2023 Models: Offer valid April 19, 2024. Receive $400 off your purchase of 2023 Tempur-Pedic mattresses. Offer excludes Clearance and items with prices ending in 66, 77, and 88 cents. Selection of style, colour, and sizes may vary. Not valid with other offers, past purchases, or promotions. Dufresne Furniture & Appliances reserves the right to modify or terminate the offer without prior notice.

*$200 OFF Rest 100 Lifestyle Bases: Offer valid April 19, 2024. Receive the Rest 100 Lifestyle Base (1563525) for $499.88. Offer excludes Clearance and items with prices ending in 66, 77, and 88 cents. Selection of style, colour, and sizes may vary. Not valid with other offers, past purchases, or promotions. Dufresne Furniture & Appliances reserves the right to modify or terminate the offer without prior notice.

*50% OFF Charcoal and Ice Cool Pillows: Offer valid April 19, 2024. Receive 50% off your purchase of Healthguard Charcoal and Healthguard Ice Cool Pillows. Offer excludes Clearance and items with prices ending in 66, 77, and 88 cents. Selection of style, colour, and sizes may vary. Not valid with other offers, past purchases, or promotions. Dufresne Furniture & Appliances reserves the right to modify or terminate the offer without prior notice.

*Up to 15% OFF Furniture and Mattresses: Offer valid April 3, 2024 - April 22, 2024. Save 10% when you purchase 2 qualifying furniture or mattress products; save 15% when you purchase 3 qualifying furniture or mattress products. Offer excludes Clearance and items with prices ending in 66, 77, and 88 cents. Selection of style, colour, and sizes may vary. Not valid with other offers, past purchases, or promotions. Dufresne Furniture & Appliances reserves the right to modify or terminate the offer without prior notice.

*Save the Taxes on Kitchen Appliances: Offer valid April 3, 2024 - April 22, 2024. Purchase 2 or more LG, Samsung, Bosch, Frigidaire Gallery, or Frigidaire Professional Kitchen Appliances and an amount equivalent to the taxes (PST/GST or HST) will be deducted from your purchase. Tax rates vary by province. Offer excludes Clearance and items with prices ending in 66, 77, and 88 cents. Selection of style, colour, and sizes may vary. Not valid with other offers, past purchases, or promotions. Dufresne Furniture & Appliances reserves the right to modify or terminate the offer without prior notice.

*Buy More, Save More Up to $300 OFF Kitchen Appliances: Offer valid April 3, 2024 - April 22, 2024. Save $200 when you buy 2 Whirlpool, Maytag, or KitchenAid Kitchen Appliances; save $300 when you buy 3 or more Whirlpool, Maytag, or KitchenAid Kitchen Appliances. Offer excludes Clearance and items with prices ending in 66, 77, and 88 cents. Selection of style, colour, and sizes may vary. Not valid with other offers, past purchases, or promotions. Dufresne Furniture & Appliances reserves the right to modify or terminate the offer without prior notice. No duplication of model.

*FREE Local Delivery on Laundry Pairs: Offer valid April 3, 2024 - April 22, 2024. Receive Free Local Delivery (Room of Choice $99.99) on Whirlpool, Maytag, LG, and Bosch Laundry Pairs when you buy the matching washer and dryer. Offer excludes Clearance and items with prices ending in 66, 77, and 88 cents. Selection of style, colour, and sizes may vary. Not valid with other offers, past purchases, or promotions. Dufresne Furniture & Appliances reserves the right to modify or terminate the offer without prior notice. Brands cannot be mixed. No duplication of model.

*FREE Local Delivery on Samsung Kitchen and Laundry Appliances When You Buy 2 or More: Offer valid April 3, 2024 - April 30, 2024. Receive the value Local Delivery when you purchase 2 or more Samsung Kitchen or Laundry Appliances, and the delivery fee amount ($99.99) will be deducted from your purchase. Offer excludes Electronics, Clearance and items with prices ending in 66, 77, and 88 cents. Selection of style, colour, and sizes may vary. Not valid with other offers, past purchases, or promotions. Dufresne Furniture & Appliances reserves the right to modify or terminate the offer without prior notice. No duplication of model.

*15% OFF KitchenAid Major Appliances: Offer valid in-store only April 12, 2024 - April 14, 2024. Receive 15% off your purchase of KitchenAid Major Appliances. Does not apply to KitchenAid Small Appliances, past purchases, Clearance, and Sale Prices ending in .66, .77, and .88. Selection of style, colour, and sizes may vary. Not valid with other offers, past purchases, or promotions. Dufresne Furniture & Appliances reserves the right to modify or terminate the offer without prior notice. Brands cannot be mixed. No duplication of model.

*$100 OFF Samsung Major Appliance Purchases $999 or More: Offer valid April 3, 2024 - May 31, 2024. Receive $100 off when you spend $999.99 or more on a Major Samsung Appliance in-store only. Offer excludes Electronics, Clearance, and items with prices ending in 66, 77, and 88 cents. Selection of style, colour, and sizes may vary. Not valid with other offers, past purchases, or promotions. Dufresne Furniture & Appliances reserves the right to modify or terminate the offer without prior notice. No duplication of model.

Take 24 Months to Pay No Admin Fees† with equal monthly payments on your Dufresne Advantage Card. Offer valid April 15, 2024 - May 31, 2024 on approved credit. An administration fee will be waived for Samsung Major Appliance purchases. A $35 annual membership fee may be charged to your account subject to certain conditions. Financing is provided by Fairstone Financial Inc. and is subject to all the terms and conditions in your cardholder agreement and the credit promotional plan disclosure statement (collectively the “Account Agreement”). The purchase price is divided by the number of months in the credit promotional period to determine equal monthly payments to be made during the credit promotional period. Finance charges will not accrue on the purchase during the credit promotional period of 24 months if the required minimum payment is made each billing cycle during the credit promotional period when due. The terms of the credit promotional plan will terminate if you default under your Account Agreement. On termination or expiry of the credit promotional plan (or for purchases that are not part of the credit promotional plan), the standard APR of 31.99% and the terms of the Regular Credit Plan will apply to all outstanding balances owing. This offer is not valid with other offers, past purchases, or promotions. Certain terms and conditions apply. See store and Account Agreement for further information.

Take 24 Months to Pay† with equal monthly payments on your Dufresne Advantage Card. Offer valid April 1, 2024 - April 30, 2024 on approved credit. A $129.99 administration fee, a deposit equal to the amount of taxes, and delivery fee will be added to the 24-month equal monthly payment plan. A $35 annual membership fee may be charged to your account subject to certain conditions. Financing is provided by Fairstone Financial Inc. and is subject to all the terms and conditions in your cardholder agreement and the credit promotional plan disclosure statement (collectively the “Account Agreement”). The purchase price is divided by the number of months in the credit promotional period to determine equal monthly payments to be made during the credit promotional period. Finance charges will not accrue on the purchase during the credit promotional period of 24 months if the required minimum payment is made each billing cycle during the credit promotional period when due. The terms of the credit promotional plan will terminate if you default under your Account Agreement. On termination or expiry of the credit promotional plan (or for purchases that are not part of the credit promotional plan), the standard APR of 31.99% and the terms of the Regular Credit Plan will apply to all outstanding balances owing. This offer is not valid with other offers, past purchases, or promotions. Certain terms and conditions apply. See store and Account Agreement for further information.

 



OUR PRICE GUARANTEE

We are pleased to offer you an excellent price guarantee. If within 30 days of purchase, you find an identical product at a lower price, advertised under the same terms and conditions, in the same Canadian city, Dufresne Furniture and Appliances will refund the difference (excludes clearance, Boxing Day and time specials) by the same method of payment as originally used for initial purchase.

OUTLET BY DUFRESNE

Get the look for less! Outlet products are sold at guaranteed everyday low prices. Items marked Outlet or feature a price with a decimal price of .88 and .66 are excluded from sale or promotional pricing.

CANCELLATIONS, RE-SELECTIONS OR RETURNS (EXCLUDING CUSTOM ORDERS)

You are free to cancel your order (prior to delivery or pick-up) without penalty within 30 days of the purchase date. After 30 days, you may still cancel but a 10% restocking fee will apply. We want you to be happy with your purchase. If you change your mind on your furniture purchase and want to select a different product, you may do so without penalty within 48 hours of receiving your product. You can not exchange appliances or electronics. You can pay an additional delivery fee or pick up the replacement yourself – your choice. We will be happy to transfer your Product Protection Plan and financing to the new order. In the unlikely event you cannot find a suitable replacement, you may return the furniture product within 48 hours of purchase for a refund minus a 10% restocking fee. Product Protection Plan, Delivery Fees, and Financing Administration Fees are non-refundable. We are unable to offer reselections or returns on appliances, electronics, mattresses/box springs, mattress pads or cleaning products. Carekits must be returned unopened to receive store credit.

GETTING YOUR PRODUCT

You may pick up your product from our local warehouse (may be different from store location) or, can choose the convenience of purchasing our professional delivery services (if available in your area).

DELIVERY SERVICE

We provide you with more than just delivery to your home. We will open, assemble, and inspect the product for you. Our delivery teams are careful to protect your product and home during delivery, but we do ask you to read the delivery information section on the inside of your sales folder. If our planned delivery date is not convenient, please contact us to reschedule, allowing at least 48 hours notice. If you need to reschedule within less than 48 hours notice, or if you are not at home when our delivery team arrives, an additional delivery fee will be payable before we reschedule. Of course, you can choose to pick up your product from our warehouse location in your area. The day before delivery, we will call you with a 3-hour time frame during which you can expect our team. The recipient present at time of delivery must be of legal age.

When you order several items, some may be available sooner than others. You can call to arrange pick up or delivery of partial orders, but additional delivery fees will apply.


Our delivery service includes removal of old products you are replacing. For instance, if you purchase a new refrigerator, we will remove the old fridge; if you buy a new sofa, we will remove the old sofa. Our teams move old items out of your home or move the item you are replacing from one room to another. Where appropriate, the item being removed will be left at your curb for removal on the next business day.

GIFT CARDS

Gift Cards are valid toward purchase of merchandise at any Dufresne retail store in Canada. Gift Cards are redeemable in-store only. Gift Cards are not redeemable for cash, and will not be replaced if lost or stolen, in whole or in part. Gift Cards have no implied warranties. Gift Cards cannot be applied to previous purchases. Purchases made using Gift Certificates shall be subject to any additional terms, conditions, limitations or restrictions otherwise applicable to the purchase of such merchandise. Gift Cards cannot be used to make a payment on a credit account. Gift Cards may not be returned or cancelled once issued.

Cancellations, reselections, or returns of merchandise purchased using a Gift Cards will follow Dufresne’s Terms and Conditions applicable to purchases (which are available at any Dufresne in-store location). Returns of purchases made using a Gift Cards will receive a store credit.

Gift Card holders can obtain information about their Gift Cards, including remaining balance, by contacting our Guest Care team at service@dufresne.ca or 1-800-737-3233.

FREE SHIPPING

If you have chosen the Free Shipping option, your purchase will be dropped off immediately inside an accessible entryway to your home, in the manufacturer’s packaging. In case of condo/apartments, your items will be placed in the lobby or designated loading area. Free shipping is not available for evening or weekend appointments or include any service other than drop off. Please contact us if you would like to upgrade to the White Glove Delivery Service. In the event you miss your Free Shipping appointment, you will be charged a $79 fee to reschedule, or pick-up at our Distribution Centre.

ORDER ARRIVAL

When your order arrives, please inspect the product carefully. We will be glad to resolve any issues as soon as possible. You have up to 48 hours after delivery to let us know of any concerns. Simply call us at the applicable number on the sales folder.

When picking up product from our store or warehouse locations, our teams will be happy to help you load the product into your vehicle. You are responsible for securing it for safe delivery to your home. If choosing pick-up, please remember you will be responsible for assembly of all product, In the event you find any defect or damage, you need to report the problem within 48 hours, and return the damaged item to the original pick-up location for resolution.

HOLDING YOUR PRODUCT

We will order the product for you to arrive in time for your requested date. In the event that you need to move your delivery or pick-up date simply contact us and although not guaranteed, we will do our best to accommodate your request. Product will be held for a period of 14 days past your original date. After 14 days your product maybe released and re-ordered (excluding custom order).

POST SALES SERVICE

We stand behind the products we sell and provide in-home and in-shop Product Protection Plan service options for our customers. If you encounter difficulties during the Manufacturer's Warranty or Product Protection Plan coverage periods, please call us immediately at the applicable number on the sales folder. Our service teams will inspect and repair the product. If for some reason we are unable to make a repair, an exchange, or re-selection may be requested from the manufacturer or warranty provider, at their discretion.

100 NIGHT COMFORT GUARANTEE

When you purchase our 100 Night Comfort Guarantee you can exchange your mattress (boxspring excluded) within 100 nights from date of delivery. You must sleep on the mattress for 30 nights before an exchange will be authorized. Complete details are included in your guarantee certificate.

PEACE OF MIND PROMISE

When you purchase an eligible Product Protection Plan and do not use it, the value of the warranty can be used for future purchase of regular priced furniture or bedding valued over $1,000. Details are included in our Peace of Mind Promise Certificate.

CLEARANCE

All clearance product is sold as is and without a manufacturer’s warranty (excluding appliances that come with a 1 year manufacturer’s warranty). We do not allow returns, re-selections, or exchanges of clearance product, and it is not eligible for the 100 Night Comfort Guarantee or 30 Day Price Guarantee.

ACCESSORIES

You have the option to exchange accessories within 48 hours of purchase (no refunds). Product must be returned in original packaging with original sales receipt and price tags. Our accessories constantly change, so if you do not find something upon return, a credit will be placed on your account for future purchase.

PRIVACY

We are committed to respecting your privacy as outlined in our Privacy Policy (found in-store and at http://www.dufresne.ca/pages/privacy-policy). We are committed to keeping you informed about future sales and promotions, specifically customized to your prior purchases with us. If you do not wish to receive communication, please contact our Privacy Officer (at privacy@dufresne.ca, or in writing to Dufresne Furniture & Appliances Inc., 147 Commerce Dr, Winnipeg, MB R3P 1A2 to be removed from our marketing lists. Please note: if you are removed from our lists, we can not offer you the opportunity to participate in customer appreciation sales and promotional offers.

Promo Offers

Promotional offers shown in our website may have conditions noted by an asterisk (*) within the offer. For more information about the conditions which are included, contact us at service@dufresne.ca

THANK YOU

Once again, thank you for choosing Dufresne Furniture & Appliances Inc.