The Dufresne Story
Home Grown, Family Owned & Community Oriented
OUR FOUNDER: DOUG DUFRESNE
The Dufresne story is shaped by the dedication and determination typical of Saskatchewan farmers in the early 1940s. Doug Dufresne may not be able to recall those early years growing up in Saskatchewan, but it's fair to say the work ethic, respect and kindness he learned from his parents, which he and his wife Eva passed along to his three sons, remains the foundation of Dufresne today.
Doug and Eva Dufresne opened the first Dufresne Furniture & Appliances store in 1986 in their hometown of Kenora, Ontario. This second career came after the successful sale of their service station businesses and a restless attempt at retirement. It would prove again that the combination of Doug's passion for helping people and serving the community and Eva's meticulous management skills is the foundation for success in business and in marriage. In 2013, we were proud to celebrate Doug and Eva's 50-year wedding anniversary!
GROWING A FAMILY BUSINESS
Our second location opened in 1993 and our third store, also in Winnipeg, was in business by 1996.
Dufresne Furniture & Appliances continued to grow from a seven member team in Kenora, Ontario to nearly 400 team members today across Manitoba and Ontario. We opened stores in Swan River, Selkirk, Portage la Prairie and Brandon and expanded in Northwestern Ontario and into Ottawa, Ontario. By 2009, the Dufresne brand had grown to 11 stores across the two provinces.
In 2016, Dufresne marked their 30th anniversary with the opening of their 12th location, opening their doors in the city of Steinbach, Manitoba!
THE DUFRESNE BRAND TODAY
The Dufresne family remains core to our business today with Doug and Eva's three sons forming the foundation of the company. Mark Dufresne worked as our CEO for over 20 years while his two brothers, Shaun Dufresne and Mike Dufresne, remain as directors in the business. Doug and Eva still work on special projects and are often seen at the home office in Winnipeg and at special events in the community. The small-town work ethic, respect and kindness that Dufresne originally cultivated are still prevalent today in our values of people, passion, performance and promise.
We are proud to continue to focus on the customer service model we learned from Doug Dufresne. For that reason, we employ our own professional delivery teams, courteous call centre professionals and experienced repair technicians. We believe we can offer a better experience because we find, hire and train the best people.
Among the best is our current leader, Kraig Hickel, Vice President, Dufresne Furniture. Along with a highly engaged, experienced, and dynamic team, he is supported by Troy Davis, President of The Dufresne Group (TDG), and Mike Linton, Chief Financial Officer (CFO) and 20 year veteran with Dufresne. Together, they work closely with all areas of our operation to reinforce the mission, vision, values, beliefs and culture the Dufresne family established starting with that first store in Kenora, Ontario and to provide a better experience to our teams, our community, and our guests.