Dufresne Furniture & Appliances

BE AWARE SHIPPING TIMES ARE LONGER THAN NORMAL.

Learn about our COVID response

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Delivery Options

With your safety and well-being in mind, we are pleased to offer contactless delivery to your front door. In light of the current situation, White Glove delivery has been temporarily suspended in Manitoba and Saskatchewan. In all provinces, we will not be offering removal/repositioning of items or accepting returns and exchanges at this time. Thank you for your understanding; we will continue to monitor provincial health recommendations and will update these policies when we feel it is safe do so. If you have any questions or concerns, please Chat Now

Do you have a delivery on its way? The day of your scheduled appointment, you can track your delivery in real-time using our Track My Delivery widget. You'll be able to see just how soon our delivery team will be at your door.

Dufresne Furniture and Appliances is proud to offer professional delivery services to our guests. Check out the chart below for a step by step breakdown of our delivery options to determine which option best suits your needs.

Local

Free Shipping

Delivered to your door*

Room of Choice

Delivered to your room of choice

White Glove

Delivered and set up in your room of choice

LOCAL

$0

$99.99

$149.99

OUT OF TOWN

$99.99

$199.99

$249.99

Weekday Daytime Delivery

Evening & Weekend Delivery (may vary by region)

Removal of All Packaging

Appliances & Mattresses Only

Furniture, Appliances & Mattresses

Repositioning of Old Item(s)**

Available for a charge**

Removal of Old Item(s)**

Available for a charge**

Furniture Assembly & Set-Up

Fridge door swing adjustment to your specifications – right or left

Washer/Dryer hook up

Put your feet up while we do all the heavy lifting

3 Hour window provided before delivery

Drivers call that they are en-route to your home

Free Shipping

Delivered to your door*

LOCAL

$0

OUT OF TOWN

$99.99

Weekday Daytime Delivery

Evening & Weekend Delivery (may vary by region)

Removal of All Packaging**

Repositioning of Old Item(s)**

Removal of Old Item(s)**

Furniture Assembly & Set-Up

Fridge door swing adjustment to your specifications – right or left

Washer/Dryer hook up

Put your feet up while we do all the heavy lifting

3 Hour window provided before delivery

Drivers call that they are en-route to your home

Room of Choice

Delivered to your room of choice

LOCAL

$99.99

OUT OF TOWN

$199.99

Weekday Daytime Delivery

Evening & Weekend Delivery (may vary by region)

Removal of All Packaging

Appliances & Mattresses Only

Repositioning of Old Item(s)**

Available for a charge**

Removal of Old Item(s)**

Available for a charge**

Furniture Assembly & Set-Up

Fridge door swing adjustment to your specifications – right or left

Washer/Dryer hook up

Put your feet up while we do all the heavy lifting

3 Hour window provided before delivery

Drivers call that they are en-route to your home

White Glove

Delivered and set up in your room of choice

LOCAL

$149.99

OUT OF TOWN

$249.99

Weekday Daytime Delivery

Evening & Weekend Delivery (may vary by region)

Removal of All Packaging

Furniture, Appliances & Mattresses

Repositioning of Old Item(s)**

Removal of Old Item(s)**

Furniture Assembly & Set-Up

Fridge door swing adjustment to your specifications – right or left

Washer/Dryer hook up

Put your feet up while we do all the heavy lifting

3 Hour window provided before delivery

Drivers call that they are en-route to your home

Temporary Changes to delivery procedures due to COVID 19:

Under the recommendations of public health authorities, we are taking extra precautions to protect the health of our team members and the communities we serve. In light of the current Covid19 situation, we have temporarily suspended our White Glove delivery service as well as all in-home service appointments. We will update this page as we continue to adapt and make changes to this evolving situation.

* For orders over $250. Free Shipping will be made to driveway, front-door, porch, or garage for free-standing homes. For apartments/condos, deliveries made to lobby or a designated loading area, not your unit. All items will be left in their original packaging.

  • ** Removal and Repositioning of Old Items
  • • Not available with Free Ship.
  • • Available with Room Of Choice at a cost of $15/piece. For online orders you will receive a call after order placement offering the option to purchase these services.

  • • Available at no charge with White Glove. For online orders you will receive a call after order placement to confirm requirement of these services.

  • • Available on a one-for-one basis on like items. If we are delivering you one sofa we can remove or reposition one sofa.

Safety Protocols (All Delivery Options)

Delivery team members that have reported, or are exhibiting flu-like symptoms, or those that have recently traveled outside Canada in the past 14 days, will not be performing deliveries for our organization.
As with stores and warehouses, our Delivery Departments have implemented additional sanitation protocols and are taking extra cleaning measures throughout the day to ensure your safety.

This includes:
• The regular cleaning/ disinfecting of the truck’s interior and the outside handles of their vehicles.
• The use of Rubber gloves.
• The use of Hand sanitizer.
• The use of Protective Masks.

Free Shipping – What to expect

• Our drivers will call on route to your home.
• Please watch for the team and open the door upon arrival.
• Please inform the drivers where you want the product; driveway, front-door, porch, or garage.
• Contactless delivery signature capture.
• We do require a person with age of majority to accept the delivery.
• Our drivers will take pictures of product in its final placement.

Room of Choice & White Glove – What to expect

• At all times please respect social distancing requirements.
• Our drivers will call on route to your home.
• Please watch for the team and open the door upon arrival.
• Please advise the drivers where the product will be going.
• Our drivers will ensure they can get the product into its final placement.
• A Damage Waiver is required in the following situations:
› If the delivery team has identified a higher risk for potential damage to either the product and/or your home due to a “tight fit” situation, and after discussion you are still requesting the delivery attempt.
› Washer and Dryer hose set up if you have not purchased new hoses with your new washer and dryer.
• Contactless delivery signature capture.
• We do require a person with age of majority to accept the delivery.
• Our drivers will take pictures of product in its final placement.

What to consider when choosing Free Shipping

  1. • Do you have the necessary tools to complete the required set-up and assembly?
  2. • Do you need other items removed or repositioned within your home?
  3. • Packaging materials can be significant and difficult to recycle.
  4. • Do you have the time to complete the set-up and assembly?
Item Approximate Assembly Time Level of Assembly Difficulty

Occasional Tables

15-30mins per Piece

Hard

Dinettes

30-60mins per Piece

Hard

Dining Chairs

15-30min per Piece

Hard

Bedroom Pieces

15-30mins per Piece

Medium

TV Stands

45-60mins per Piece

Hard