Temporary Changes to delivery procedures due to COVID 19:
Under the recommendations of public health authorities, we are taking extra precautions to protect the health of our team members and the communities we serve. In light of the current Covid19 situation, we have temporarily suspended our White Glove delivery service as well as all in-home service appointments. We will update this page as we continue to adapt and make changes to this evolving situation.
You can still get the things you need.
Free Local Shipping to Your Door
During this challenging time, we offer Free Local Shipping to your Door on orders $250 and over (before taxes).
The day before delivery, our Guest Care Team will provide you with a 3- hour delivery window along with a link so you can track your delivery online.
Our Home Delivery Specialists will not enter your home at this time.
If you live in a freestanding home or townhouse: Deliveries will be made to your driveway, front door, porch, or garage.
If you live in an apartment or condominium: Deliveries will be made to the lobby or designated loading area, not your suite.
Items will be left in their packaging. Home Delivery Specialists will not unpack or assemble new items or remove old items at this time.
An adult (18+ years) must be available to accept the delivery.
For deliveries outside the local shipping area a surcharge of $99.99 will be applied.
If you have any questions or concerns, please call 1-800-737-3233.
Additional Health & Safety Measures
- Delivery team members that have reported, or are exhibiting flu-like symptoms, or those that have recently traveled outside Canada in the past 14 days, will not be performing deliveries for our organization.
- As with stores and warehouses, our delivery teams have implemented additional sanitation protocols and are taking extra cleaning measures throughout the day to ensure your safety and they will be regularly disinfecting their interiors and outside handles of their vehicles.
- You will not be required to sign for delivery. However, we will take a photo of the product before we leave to verify successful completion of your delivery.
What if I paid for White Glove Delivery?
If you previously purchased this option and would like to postpone your delivery until it is safe for us to resume this service, please contact our Guest Care team at 1-800-737-3233. If you would still like to receive your order using Free Local Shipping to your Door, we will automatically refund the White Glove delivery fee.
What if I miss my delivery?
If you miss your appointment, a surcharge of $99.99 will be applied.
What if I need to make a return or exchange?
For returns and exchanges, please keep the original item at your home until our regular delivery service resumes. Home Delivery Specialists will not remove items from your home at this time.
If you have additional questions, please call us at 1-800-737-3233, email us at email@example.com or click the web chat icon to connect with a guest care agent.
Helpful Information & Tips about preparing for your delivery
Do you have a delivery on its way?
The day of your scheduled appointment, you can track your delivery in real-time using our Dispatch Tracker. You'll be able to see just how soon our delivery team will be at your door.