COVID-19 Update November 20, 2020
COVID-19 continues to be a rapidly changing and evolving situation. What hasn’t changed is our commitment to the safety and well-being of our team members and valued guests.
Thank you for your patience as we navigate these extraordinary times. We sincerely appreciate your business and, as a Canadian company, we thank you for your continued commitment to shopping local.
Please see below for the current measures we are taking to ensure a safe and positive shopping experience for all.
What to Expect In Our Stores
In Manitoba, in-store shopping is limited to sales of major appliances only, as per provincial guidelines. As always, you can shop online and/or engage with a sales associate through our personalized virtual options.
Stores in Saskatchewan and Ontario are currently operating under regular store hours. To ensure social distancing practices can be upheld, the number of guests allowed in the store at one time is limited, as per provincial guidelines. Appointments are encouraged (but not mandatory) for in-store shopping.
Masks are required when shopping in-store, and hand sanitation stations and floor markers have been installed for your safety and convenience. As well, all stores are on an increased cleaning and sanitation schedule.
If you have recently travelled, are not feeling well, or experiencing cold or flu-like symptoms, please refrain from visiting our locations. We are ensuring all team members are following the guidelines communicated by Health Canada to minimize any risks to themselves or our guests.
Stay Home and Shop Virtually
Get access to all our great deals from the comfort of your home by choosing one of our virtual, personalized shopping options.
Shop dufresne.ca with the assistance of a friendly Sales Associate who can make suggestions, answer all your questions and help you complete your purchase. Chat live now.
Book a virtual appointment to shop by phone with a knowledgeable in-store associate. You can also connect with your local store by calling direct or requesting a video call to see items from every angle and in relation to each other.
For a curated browsing experience, co-browse with a helpful home expert who will guide you through our website and simplify the process of shopping online. Chat live now and request co-browsing.
In-home Service and Delivery
Additional measures are in place to keep you and our teams safe. Our delivery trucks are regularly cleaned and disinfected; delivery teams use hand sanitizer and wear rubber gloves and protective masks.
We encourage contact less delivery. Due to the elevated levels of concern, White Glove delivery has been temporarily discontinued in Manitoba and Saskatchewan. In all provinces, we will not be offering removal / repositioning of items or accepting returns and exchanges at this time.
Our team will continue to monitor provincial health recommendations and will update delivery policies when we feel it is safe do so. If you have any questions or concerns, please chat now.
Let’s Stay Connected
We are constantly reviewing how we move forward to best support the needs of our guests, while protecting the health and safety of our team members. We are as committed as ever to providing an exceptional guest experience while adapting to new challenges. Please follow us on social media and sign up for emails to get the most up to date information.