If an existing piece needs to go, decide where it is going before delivery day, not while the crew is at the door. Whether that means moving it to another room, donating it, or arranging a pickup, have a plan in place ahead of time. Check your delivery confirmation or visit our delivery page to see what old item removal options are included with your service.
Protect your floors along the delivery path
Moving heavy furniture through a home is one of the fastest ways to scratch hardwood or scuff laminate. Lay down floor runners, old blankets, or moving pads along the route before the team arrives. Pay particular attention to tight corners and any sections of flooring that are more vulnerable.
Secure your pets in another room
An open front door with strangers carrying large items through it is exactly the kind of situation that gets a curious dog or cat into trouble. Secure pets in a closed room before the crew arrives and keep them there until the delivery is complete and all doors are shut. It protects them, and it lets the team work efficiently without distraction.
Keep children away from the work area
The same applies to young children. Delivery involves heavy pieces moving through tight spaces, often with the front door open. Keep kids in another room or supervised well clear of the work area until everything is placed and the crew has finished.
Know exactly where each piece is going before they arrive
The Dufresne delivery team will ask where each piece is going. Have a clear answer ready for every item. If you have a freshly painted wall, a fragile section of floor, or a tight corner that needs extra care, mention it the moment the crew arrives. Clear communication at the door prevents small problems from becoming harder to fix.
Do a walkthrough before the crew leaves
Once everything is placed, take a few minutes to inspect each piece before the team goes. Check solid surfaces for scratches or dents. Test any reclining mechanisms or moving parts. Confirm the configuration matches your order. It is far easier to catch an issue while the team is still on site than after they have left