furniture warranty

Dufresne Furniture Protection Plan

Protecting your investment

 

Furnishing your home is both an investment and a lasting expression of your unique style. We want to ensure that your new furniture purchase looks and feels amazing for years to come.  Whether you’re having family time on the sofa or entertaining your friends—accidents happen. A Product Protection Plan will cover you against these accidents as well as manufacturers’ defects long after the manufacturer warranty has ended. This includes 5 years of spot removal coverage for accidental staining. For added protection, if the stain persists, we will repair the problem area or even replace it if it cannot be repaired.

 

If you do not make a claim for the duration of your coverage, the value of your Product Protection Plan can be used towards a future purchase with our Peace of Mind Promise.

 

 

Our peace of mind promise

 

If you do not make a claim for the term of your coverage, the value of
your Product Protection Plan can be put towards a future purchase with our
Peace of Mind Promise.

Protecting your investment

 

Furnishing your home is both an investment and a lasting expression of your unique style. We want to ensure that your new furniture purchase looks and feels amazing for years to come.  Whether you’re having family time on the sofa or entertaining your friends—accidents happen. A Product Protection Plan will cover you against these accidents as well as manufacturers’ defects long after the manufacturer warranty has ended. This includes 5 years of spot removal coverage for accidental staining. For added protection, if the stain persists, we will repair the problem area or even replace it if it cannot be repaired.

 

If you do not make a claim for the duration of your coverage, the value of your Product Protection Plan can be used towards a future purchase with our Peace of Mind Promise.

 

 

Our peace of mind promise

 

If you do not make a claim for the term of your coverage, the value of
your Product Protection Plan can be put towards a future purchase with our
Peace of Mind Promise.

Why do I need a Product Protection Plan?

  • Life happens—we ensure you're covered for common accidents that the manufacturer will not honour.
  • Most manufacturer parts and labour warranties expire after one year. 
  • Furniture repair, cleaning or reupholstering your piece(s) can add up, often costing much more than the Product Protection Plan.
  • If you do not use your Product Protection Plan,
    you are covered by our Peace of Mind Promise.

What does it cover?

  • All parts and labour required for repair and deductible coverage. 
  • Leather/Wood cracking, peeling or lifting finishes and structural frame and joint defects.

  • In-home spot removal services for accidental staining.

  • Unforeseen defects in construction or manufacturing, plus coverage for other accidents for an additional years.

 

UPHOLSTERY

If your covering is:

Fabric

Microfibre

Vinyl

Bonded

Bicast

Accidental Coverage

Foods

Beverages

Food grease

Gum

Crayons

Pens

Make-up

Accidental biological stains—pets

Accidental biological stains—humans

Product Defect

Fabric failure

Broken zippers

Frame defects

Non-power
mechanism failure

Seam separation

Joint separation

Spring breakage

Premature foam breakdown
(see definitions)

Optional power motion component coverage available. See Sales Professional for details.

LEATHER

If your covering is:

Leather

Vinyl

Accidental Coverage

Foods

Beverages

Food grease

Gum

Crayons

Pens

Make-up

Accidental biological stains—pets

Accidental biological stains—humans

Accidental rips, tears or cuts not caused by pets

Seam separation

Cigarette burns

Product Defect

Broken zippers

Cracking, peeling or lifting of finishes

Frame defects

Non-power mechanism failure

Joint separation

Spring breakage

Premature foam breakdown (see definitions)

HARD SURFACE

Cracking, peeling or lifting of finishes

Structural frame and joint defects

Non-power mechanism failure

Joint separations

Accidental heat and liquid marks

Breakage of glass

Loss of silvering on mirrors

Mechanism failure

Hinges and hardware defects

Metal frame weld defects

Fireplace box

THE FINE PRINT

  • Any accidents causing a stain or damage must be reported within 7 days of the incident. It is important to clean the stain as quickly as possible to ensure you get the best results.
  • Spot cleaning refers to cleaning the affected area of the product and does not include the cleaning of the entire piece. In some cases, the affected area may be cleaner than the rest of the piece. You can arrange for full cleaning, at your expense, while the cleaner is at your home.
  • The Product Protection Plan offers coverage for up to 5 years and is limited to 5 accidental claims per plan and the replacement of 1 core per seat, up to the purchase price of your piece.
  • Power motion mechanisms require the purchase of the Integral Component Warranty.
  • The Peace of Mind Promise is the cost of the plan excluding taxes and is valid for 180 days after the plan expiry.
  • See Terms and Conditions for full details.

SUGGESTED CLEANING METHODS

  • Always test a small area of the piece that is not visible before cleaning a larger area.

  • For minor spots and spills, wipe up any excess liquid immediately with a clean and absorbent cloth or sponge. If necessary, use a lightly moistened soft cloth with clean lukewarm water, and let it air dry naturally. If water is used, clean the entire area where the spot occurred.

  • Do not use soap or soak the stain heavily with water. This may cause more damage.

  • Do not use cleaning solvents, furniture polish, oils, varnish, abrasive cleaners, detergent, soaps, or ammonia water.

  • For minor scratches on the surface of your furniture, use a chamois cloth or clean hands to gently buff the scratch, If needed, moisten lightly with distilled water to work the scratches out.

FABRIC CARE TIPS

  • Vacuum upholstered furniture once a week. Use a gentle brush to remove excess dust and dirt. Use your vacuum’s upholstery brush attachment and the crevice tool to vacuum hard-to-reach areas.

  • Rotate and reverse cushions frequently while fluffing up loose pillows.

  • Clean spills and stains promptly — before they set. When spot cleaning upholstered furniture, follow the manufacturer’s directions and test the fabric for discolouration and shrinkage on a less noticeable part of the upholstery. For cleaning an entire piece of upholstered furniture, professional cleaning will offer the best results.

  • Removing cushion covers or arm caps for separate cleaning is not recommended. Doing so can damage backing materials and may cause fabric shrinkage and/or undesirable colour variations in comparison to the rest of the upholstery.

  • Do not use upholstery cleaners on non-fabric furniture elements. Wood, metal and other component materials in upholstered furniture may be damaged by any fabric cleaning or stain removal products you may use for spot cleaning the upholstery.

LEATHER CARE TIPS

  • Under normal usage and conditions, regular dry-cloth dusting and vacuum cleaning in crevices or along the bottom is recommended.

  • The use of a good leather conditioner is recommended every 6–12 months.

  • Protect your furniture from sun and direct light. Like any upholstery material, leather can fade if exposed to the sun.

  • Leather is a natural product and requires some care to maintain the authentic beauty of the hide.

WOOD CARE TIPS

  • Dust several times a week in order to maintain a clean surface and protect the finish from soil build up. Use a clean, lint-free, absorbent cloth for general dusting.

  • Protect all wooden furniture from direct sunlight. Exposure to the sun’s rays can dry out the wood and actually bleach out the color.

  • Wood breathes almost like we do, and therefore, both extremely moist or dry air should be avoided. Use a humidifier or dehumidifier when needed to help keep wood from drying out or warping. Also, don’t place your wood furniture near air vents; the forced air will adversely affect the wood.

  • Cover the bottoms of accessories and other tabletop items with felt to prevent scratching. Use coasters under glasses to prevent water marks. Never let water stand on a wood surface, and always use a protective plate under flower vases filled with water to keep moisture from drawing into the wood.

  • Never place hot items such as pots, serving dishes, pizza boxes, etc. directly on a wood surface.

PEACE OF MIND PROMISE

  • Provided no claims have been made over the duration of your plan, you will receive a credit equal to the original Product Protection Plan amount paid, less taxes. This credit redemption is available only after expiration of the claims-free warranty period and is valid for a period of 180 days. The credit can be used towards the purchase of $1,000 or more of any regular priced furniture or mattress. Alternatively, you can redeem 50% of the amount paid towards the purchase of $1,000 or more of any sale priced furniture or mattress including Essentials. Only one Peace of Mind Promise credit per $1,000 purchase can be applied. You must produce a Peace of Mind Certificate at the time of redemption, you may contact customer service for a certificate when available. Certificates have no cash value. Credit available is non-transferable. Any unredeemed credits will be forfeited without notice.

LIMITATIONS & EXCLUSIONS OF ALL PLANS

  • All plans are for residential use only.

  • You must operate and maintain the product according to the manufacturer’s directions.

  • Normal wear: all products experience wear over the course of product use. Normal wear is not covered under the Product Protection Plan.

  • Tutoris‘s liability is strictly limited to the obligations expressed in these terms. Tutoris‘s maximum liability
    per Product Protection Plan will not exceed the original purchase price of the product or products. In the event that a repair or a replacement product or products (single claim or cumulative claims) equals or exceeds the maximum liability, as detailed in these terms, Tutoris will have honoured its obligations and this agreement will be considered fulfilled. Tutoris‘s financial obligation under this agreement is limited to the original amount of the product purchase before taxes and other charges.

  • Area of coverage is limited to the area serviced by our distribution network. If you are outside of this area, you may be responsible for the payment of added mileage charges or, in the alternative, you may choose to deliver (drop off and pick up) at your own expense the affected product or products to a designated service depot.

  • In-home service within the area of coverage includes laundry units, refrigerators, freezers, dishwashers, over- the-range microwaves, ranges, built-in cooktops, built-in ovens, and televisions over 32 inches. All other products are deemed “carry-in” service for which you are responsible for delivery of the product or products to an approved service location.

  • Tutoris cannot be held responsible for delays due to product manufacturer delays in providing parts.

  • Tutoris cannot be held responsible should the original product manufacturer cease operations or if parts become unavailable. In this case, Tutoris‘s sole liability will be to make available a comparable feature product of current production, based on the terms and conditions of the coverage originally purchased. In the case of such replacement, the new unit will not exceed the purchase price of the originally covered unit.

THE PRODUCT PROTECTION PLANS DO NOT COVER THE FOLLOWING:

  • Cosmetics, such as trims, hinges, door liners.
  • Warping or buckling of cabinets or enclosures, or the failure of any parts that do not prevent the operation of the product.
  • Moisture between glass (ovens).
  • Accidental breakage of glass cooktops.
  • Labour charges for after-hour calls, evening or weekend calls.
  • Preexisting damage or conditions of appliances and/or sold AS IS.
  • Loss or damage resulting from external causes such as, but not limited to:
  • Defective or inadequate wiring.
  • Outages as a result of public utility company action or inaction.
  • Fire, wood, windstorm, hail, lightning, earthquake, or theft.
  • Confiscation by the authorities.
  • Any manufacturer defect within the manufacturer’s warranty period.
  • Damage resulting from the delivery, pick-up, or installation of products.
  • Instructions on product operation.
  • Installation of any product.
  • Stains, discolouration, odor, however caused.
  • Damage caused by accidents, misuse, abuse or neglect.
  • Remote controls, cables, accessories, stacking kits, pedestals, and damaged crispers.
  • Replacement of parts that require normal, periodical replacement, such as but not limited to, batteries, light bulbs, fuses, lighters, or any add-on devices or perishables.
  • Illegal activities.
  • Consequential damages, bodily injury, or property damage to third parties, punitive damages, and legal fees.
  • Exclusions stated in the manufacturer’s warranty terms and conditions.
  • Loss or damage resulting from failure to perform manufacturer recommended maintenance.
  • Damage caused by fraud, intentional acts, war, or hostilities of any kind if arising from illegal activity.
  • Damage caused by an act of God.
  • Damage caused to the products while in transit or storage.
  • Repairs carried out by anyone other than an authorized service technician of Tutoris.
  • Anything not expressly specified in these terms as being covered under the plan.