THE FINE PRINT

• Any accidents causing a stain or damage must be reported within 7 days of the incident. It is important to clean the stain as quickly as possible to ensure you get the best results.
• Spot cleaning refers to cleaning the affected area of the product and does not include the cleaning of the entire piece. In some cases, the affected area may be cleaner than the rest of the piece. You can arrange for full cleaning, at your expense, while the cleaner is at your home.
• The Product Protection Plan offers coverage for up to 5 years and is limited to 5 accidental claims per plan and the replacement of 1 core per seat, up to the purchase price of your piece.
• Power motion mechanisms require the purchase of the Integral Component Warranty.
• The Peace of Mind Promise is the cost of the plan excluding taxes and is valid for 180 days after the plan expiry.
• See Terms and Conditions for full details.

SUGGESTED CLEANING METHODS

• Always test a small area of the piece that is not visible before cleaning a larger area.

• For minor spots and spills, wipe up any excess liquid immediately with a clean and absorbent cloth or sponge. If necessary, use a lightly moistened soft cloth with clean lukewarm water, and let it air dry naturally. If water is used, clean the entire area where the spot occurred.

• Do not use soap or soak the stain heavily with water. This may cause more damage.

• Do not use cleaning solvents, furniture polish, oils, varnish, abrasive cleaners, detergent, soaps, or ammonia water.

• For minor scratches on the surface of your furniture, use a chamois cloth or clean hands to gently buff the scratch, If needed, moisten lightly with distilled water to work the scratches out.

FABRIC CARE TIPS

• Vacuum upholstered furniture once a week. Use a gentle brush to remove excess dust and dirt. Use your vacuum’s upholstery brush attachment and the crevice tool to vacuum hard-to-reach areas.

• Rotate and reverse cushions frequently while fluffing up loose pillows.

• Clean spills and stains promptly — before they set. When spot cleaning upholstered furniture, follow the manufacturer’s directions and test the fabric for discolouration and shrinkage on a less noticeable part of the upholstery. For cleaning an entire piece of upholstered furniture, professional cleaning will offer the best results.

• Removing cushion covers or arm caps for separate cleaning is not recommended. Doing so can damage backing materials and may cause fabric shrinkage and/or undesirable colour variations in comparison to the rest of the upholstery.

• Do not use upholstery cleaners on non-fabric furniture elements. Wood, metal and other component materials in upholstered furniture may be damaged by any fabric cleaning or stain removal products you may use for spot cleaning the upholstery.

LEATHER CARE TIPS

• Under normal usage and conditions, regular dry-cloth dusting and vacuum cleaning in crevices or along the bottom is recommended.

• The use of a good leather conditioner is recommended every 6–12 months.

• Protect your furniture from sun and direct light. Like any upholstery material, leather can fade if exposed to the sun.

• Leather is a natural product and requires some care to maintain the authentic beauty of the hide.

WOOD CARE TIPS

• Dust several times a week in order to maintain a clean surface and protect the finish from soil build up. Use a clean, lint-free, absorbent cloth for general dusting.

• Protect all wooden furniture from direct sunlight. Exposure to the sun’s rays can dry out the wood and actually bleach out the color.

• Wood breathes almost like we do, and therefore, both extremely moist or dry air should be avoided. Use a humidifier or dehumidifier when needed to help keep wood from drying out or warping. Also, don’t place your wood furniture near air vents; the forced air will adversely affect the wood.

• Cover the bottoms of accessories and other tabletop items with felt to prevent scratching. Use coasters under glasses to prevent water marks. Never let water stand on a wood surface, and always use a protective plate under flower vases filled with water to keep moisture from drawing into the wood.

• Never place hot items such as pots, serving dishes, pizza boxes, etc. directly on a wood surface.

PEACE OF MIND PROMISE

• Provided no claims have been made over the duration of your plan, you will receive a credit equal to the original Product Protection Plan amount paid, less taxes. This credit redemption is available only after expiration of the claims-free warranty period and is valid for a period of 180 days. The credit can be used towards the purchase of $1,000 or more of any regular priced furniture or mattress. Alternatively, you can redeem 50% of the amount paid towards the purchase of $1,000 or more of any sale priced furniture or mattress including Essentials. Only one Peace of Mind Promise credit per $1,000 purchase can be applied. You must produce a Peace of Mind Certificate at the time of redemption, you may contact customer service for a certificate when available. Certificates have no cash value. Credit available is non-transferable. Any unredeemed credits will be forfeited without notice.